Inquiries

VOCALOID SHOP Support and the Yamaha VOCALOID Products Customer Center will both be closed for holidayduring the following dates.

From Dec. 28th 2018 (Fri.) to Jan. 6th 2019 (Sun.)(Japan time)

Inquiries made during the above dates will be answered when services resume on Jan. 7th 2019 (Mon.).

Inquiries about Yamaha's VOCALOID Products (for personal computers)

Click here for inquiries about Yamaha's VOCALOID products for Windows and Mac.

Inquiries about purchases at the VOCALOID SHOP English Site

Please refer to the "MyCommerce/Share-it Customer Care Center" sites managed by Digital River GmbH, if you have any questions related to the purchase.

Inquiries from corporate customers

Click here for inquiries from corporations, academic facilities, and other organizations, as well as for inquiries about VOCALOID SDK for Unity and use of the trademark.

Business hours

Office hours are Monday through Friday from 10am - 5pm JST. We are closed on Saturdays, Sundays, and holidays.
We will reply to inquiries submitted on days we are closed on the following business day or later.
Please note that we may require some time to respond to certain inquiries.