Product support

Are you having issues with VOCALOID products?

You may find your problem and some possible solutions in our FAQs.
Use the Inquiries page to contact us at Yamaha if you can’t find a solution to your issue.

Q Voicebank suddenly stopped playing.

Your VOCALOID voicebank trial period has expired.
VOCALOID Authorization requires product installation to be completed beforehand.
Please try authorization again using the VOCALOID Authorizer.

Please refer to the following learning content and execute authentication.

Windows
Mac

Q When starting VOCALOID6 Editor, I get a message indicating the expiration of components, and the software cannot be started.

Please complete product authorization.
There is authorization grace period for VOCALOID6 and voicebank products for a certain period of time after installation.
VOCALOID6 and voicebank products can be used during the authentication grace period even if authentication has not been completed.
They can be used after the authentication grace period expires once authentication is completed.

Please refer to the following learning content and execute authentication.

Windows
Mac

Q I have installed the software successfully, but I do not know how to authorize it.

Please refer to the following learning content and execute authentication.

Windows
Mac

Find a solution from all available questions

Download

Here’s where you can download VOCALOID product manuals, updaters, and other tools.

Download page

Inquiries

Contact us here if you have any inquiries on VOCALOID products as an individual user, corporate user or educational institution.

Inquiries page