You may find your problem and some possible solutions in our FAQs.
We cannot resend e-mails that contain serial codes, and we cannot reissue serial codes.
Please save your serial code in a safe location, such as writing it down in a notebook.
Refer to the transaction completed e-mails that were sent with each purchase.
Your purchase history is not available on this site or from the customer center.
Please save the e-mail that is sent each time you purchase a product.
A single serial code allows you to use a product on only a single computer.
To use a product on multiple computers at the same time, please purchase a copy of the product for each computer.
In that case, a separate serial code will be provided with each purchase.