Can I purchase VOCALOID products other than those from Yamaha in the VOCALOID SHOP?
Yes. You can also purchase products from our partner companies. We plan on expanding our product lineup in the future, including the products available from our partner companies. Click here to see what products are currently available.
Where can I download the product I purchased?
You can download your product from the following download page: /en/support/download/dlcode_check You need a download code to download your product. The download code is provided in the Transaction Completed e-mail you received. After you download the installer, save it on your computer for future use.
What is the overall order flow?
Please refer to the purchase guide here.
What can I purchase in the VOCALOID SHOP?
You can purchase and download VOCALOID Editor products and a variety of Voice Banks. Click here to see the actual payment procedure.
Can I purchase physical products (package version) in the VOCALOID SHOP?
Currently, package version products are not available for purchase in the VOCALOID SHOP.
Are the bonus items included with package version also included with download products?
Some download products also include bonus items. However, these bonus items might not be the same as those included with package version products. Please refer to the description of each product for more information.
I cannot download the product I purchased.
Check your network environment, wait a few moments, and then try downloading your product again.
I entered the serial code, but cannot activate my product.
The activation method varies by product. Refer to the manual included with the downloaded files for the activation method. Also, check if you entered the correct serial code.
How can I view my purchase history?
Refer to the transaction completed e-mails that were sent with each purchase. Your purchase history is not available on this site or from the customer center. Please save the e-mail that is sent each time you purchase a product.
I lost the e-mail after purchasing a product, and I don't remember the serial code. Will you send me the serial code again?
We cannot resend e-mails that contain serial codes, and we cannot reissue serial codes. Please save your serial code in a safe location, such as writing it down in a notebook.