FAQ / Troubleshooting

Q

The following error message appears and the application cannot be used: ""An application error (exception) occurred. Save the file that you are currently editing, and then restart the application. The following plug-in is the cause of the error: VOCALOID4 InstController.""

Category:VOCALOID4 Editor for Cubase

A

1) If you are using Windows 7 and Service Pack 1 is not installed:

Go to either of the following websites:

http://www.microsoft.com/ja-jp/download/details.aspx?id=5842 (Japanese)
http://www.microsoft.com/en-us/download/details.aspx?id=5842 (English)

Depending on your OS environment, download and install one of the following:
windows6.1-KB976932-X64.exe (for 64-bit OS)
windows6.1-KB976932-X86.exe (for 32-bit OS) (If it has already been installed, skip this step.)


2) Use Windows Update to apply the latest patches.
(At the least, "KB2670838" must be applied.)


3) Go to either of the following websites:

http://www.microsoft.com/ja-jp/download/details.aspx?id=30679 (Japanese)
http://www.microsoft.com/en-us/download/details.aspx?id=30679 (English)

Then, download and install either of the following files:
VSU4/vcredist_x86.exe (for 32-bit VOCALOID4 Editor for Cubase users)
VSU4/vcredist_x64.exe (for 64-bit VOCALOID4 Editor for Cubase users)


4) Restart your computer.


5) Start the VOCALOID4 Editor for Cubase installer, and in the "Program Maintenance" dialog box, select "Repair".

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