FAQ / Troubleshooting
1) If you are using Windows 7 and Service Pack 1 is not installed:
Go to either of the following websites:
Depending on your OS environment, download and install one of the following:
windows6.1-KB976932-X64.exe (for 64-bit OS)
windows6.1-KB976932-X86.exe (for 32-bit OS) (If it has already been installed, skip this step.)
2) Use Windows Update to apply the latest patches.
3) Go to either of the following websites:
Then, download and install the following file:
(VSU4/vcredist_x64.exe is not required.)
4) Restart your computer.
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