Q. I recovered my Mac computer from a system crash. When I attempted to authorize my license, the following error message appeared: "Cannot find VOCALOID components assigned to the entered serial number. Please enter a valid serial number."

If you recovered the computer system that VOCALOID is installed on by restoring data using a backup tool, hard disk clone, Time Machine, Migration Assistant, or the like, the VOCALOID authorizer will not recognize the copied data.
In this case, please uninstall all VOCALOID components and re-install them. Once you have re-installed all components, please authorize them.

Uninstalling VOCALO CHANGER PLUGIN on a Mac computer:
Click [Applications] > [VOCALO CHANGER] > [Uninstaller] folder

If uninstallation fails, install the software by overwriting the existing software.

If you are unable to find a solution in the Troubleshooting section, please use the Inquiry Form to submit an inquiry.

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