Q. I recovered my Windows computer from a system crash. When I attempted to authorize my license, the following error message appeared: "VOCALOID components for these serial numbers are not installed."

If you recovered the computer system that VOCALOID is installed on by restoring data using a backup tool, hard disk clone, or the like, the VOCALOID authorizer will not recognize the copied data.
In this case, please uninstall all VOCALOID components and re-install them. Once you have re-installed all components, please authorize them.

Uninstalling VOCALO CHANGER PLUGIN on a Windows computer:
Click [Start] > [Settings] > [Apps] > [Apps & features] and uninstall the VOCALO CHANGER PLUGIN software.

If uninstallation fails, install the software by overwriting the existing software.

If you are unable to find a solution in the Troubleshooting section, please use the Inquiry Form to submit an inquiry.

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