What happens to my subscription and voicebanks when I change the country or region of my Apple ID?

When you change the country/region of your Apple ID, subscriptions may be cancelled automatically. Please purchase the subscription again in the App Store of the new country/region.

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I am a minor. Can I make purchases?

Yes, but you may need the approval of a parent or guardian if using Family Sharing.

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Can I use the app on the iPad provided by my school (the device is managed by the school MDM system)?

Depending on the policy of the administrator, you may be restricted from installing and purchasing apps. Check with your school administrator before purchasing.

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My parent’s smartphone has not received a purchase notification or the notification is late.

Notifications rely on Apple's system. Check the notification settings to see whether "Ask to Buy" is enabled (go to "Settings" and then “Notifications” on your parent/guardian’s device).

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Screen Time is restricting in-app purchases. I can’t make a purchase.

Go to “Settings,” then “Screen Time,” then “Content & Privacy Restrictions,” then “iTunes & App Store Purchases,” then “In-app Purchases,” and tap “Allow.”

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Can I use Ask to Buy if my child is in my Family Sharing group?

Yes. Although you cannot share subscriptions or in-app purchases, requests for approving a purchase can be sent to the parent/guardian (this is an Apple function).

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If a purchase is approved with Ask to Buy, who is billed?

The purchase will be made according to the payment method of the family organizer (usually the parent/guardian). If the purchaser has a balance remaining in the App Store, payment will be deducted from that first.

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Can I use the app on both my iPhone and iPad?

Yes, you can use either one, as long as the device has iOS17 or later installed.

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I have the desktop edition of VOCALOID and voicebanks (library of vocal sounds). Can I purchase Mobile VOCALOID Editor at a discount?

No. The desktop edition of VOCALOID and Mobile VOCALOID Editor have different licenses. Voicebanks must be purchased separately for each app, even if they have the same name.

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I use Mobile VOCALOID Editor. Can I purchase the desktop edition of VOCALOID at a discount?

No. The desktop edition of VOCALOID and Mobile VOCALOID Editor have different licenses. Voicebanks must be purchased separately for each app even if they have the same name.

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